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Customer Data Attributes

Benefits

When customers are authenticated you can also provide data attributes to describe the customer. These attributes will then be displayed within Re:amaze under the Contacts section and along with incoming customer conversations.

This can be useful for synchronizing application specific information into Re:amaze to make customer service even faster. You can also use our JSON API for server-to-server data syncing.

Installation

Make sure you have the Reamaze.js snippet installed from the Installation Step and authentication from the Auth & SSO Step.

<script type="text/javascript">
  _support['user']['data'] = {
    custom_attribute_1: value1,
    custom_attribute_2: value2,
    custom_attribute_3: value3
  };
</script>

Copy and place the above code anywhere in your HTML. Then, replace the values above with custom key-value pairs appropriate for the data you want to sync into Re:amaze.

Note: Each custom attribute value has a limit of 1000 characters.

Next Step

Customer Data Attributes allow you to sync data into Re:amaze for each customer. But, if you're looking to sync custom data in for each individual conversation, Custom Form Fields is the way to go.

Next: Custom Form Fields →